reaching level 3

Does Your IT Shop Embody a "We Can Do That!" or a "We Can't Do That!" Culture?

I was reminiscing with a consulting colleague recently about the two kinds of IT shops we’d worked with.  (Reminds me of an old joke that I first heard from Professor John Henderson at Boston University – “There are two kinds of people in this world – those who believe there’s two kinds of people and […]

By |October 26th, 2011|Change Management, IT Management|0 Comments

COBIT – Good News… Bad News!

COBIT is described by its creators, ISACA, as a “Framework for IT Governance and Control.”  Celebrating it’s 15-year anniversary, COBIT provides an excellent framework for helping bring IT under control.  In ISACA’s own words:
COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and […]

The Realpolitik of Business-IT Convergence

For some reason, I get much more commentary about my posts via personal emails than by direct commentary.  There’s something I quite like about that – it feels more personal when someone takes the time to send an email about a post.  On the other hand, the emailed comments are often illuminating and deserve a […]

By |November 17th, 2010|Business-IT Governance, Change Management, IT Management|0 Comments

Do You Have IT Organizational Clarity – Part 3

This picks up on Part 1 and Part 2 in this series on IT Organizational Clarity.

In Part 1, I discussed the importance of IT Organizational Clarity, the symptoms when clarity is compromised, and the challenges of trying to address those symptoms rather than the root causes that lead to compromised clarity.  Part 1 closed with […]

Do You Have IT Organizational Clarity – Part 2

My previous post introduced the topic of IT Organizational Clarity, discussed common symptoms arising from a lack of Organizational Clarity, and suggested two dimensions through which clarity can be assessed and improved:

Bounding scope by defining “IT Capabilities” at an appropriate level of granularity. (Units of analysis).
Defining meaningful and assessable characteristics for IT Capabilities. (Means of […]

Do You Have IT Organizational Clarity?

This is the first in a series of posts on the subject of IT Organizational Clarity.  The general concept of  Organizational Clarity is clearly laid out in Patrick Lencioni’s wonderful leadership fable, The Four Obsessions of an Extraordinary Executive.

I believe that Organizational Clarity is particularly important for IT leaders today as IT management and operational […]

Account Teams and Business-IT Relationship Management

I’ve posted quite frequently on this blog about the role of the Business-IT Relationship Manager. It’s a key role – crucial, in fact, at mid-levels of Business-IT maturity.  It’s a role that typically does not work well at lower maturity, yet is essential to reaching higher maturity. It’s also a role that is hard […]

By |September 14th, 2010|Demand Maturity, IT Management, IT Maturity|0 Comments

From Business-IT Alignment to Business-IT Convergence

I’ve posted before on the emergent confluence between business and IT.  I’ve also discussed the shift from Business-IT Alignment to Business-IT Convergence as an aspect of increasing business and IT maturity.  I’ve noted (Goodbye, Shadow IT – Hello, Shadow IT) that ‘Shadow IT’, often viewed as a problem to be solved might be more appropriately […]

Matrix Management and the IT Organization

Many years ago, when I was a partner with Ernst & Young, John Cross, the CIO of BP (a very highly regarded company at that time) approached me wanting to benchmark the way E&Y managed its engagements.  My first reaction was incredulity.  I knew we were good at engagement management – after all, it was […]

Are Your Processes Setting You Free? Or Holding You Back?

Early in this blog’s life, I posted quite a bit on ‘sticking points’ that IT organizations find about mid-way through the journey to high Business-IT Maturity.  Process discipline can be one of the quintessential such sticking points.  Process management can get you out of the mess of Low business-IT maturity to a mid-level, but simply […]

By |July 28th, 2010|Change Management, IT Management, IT Maturity|0 Comments