IT service management

The Search for Role Clarity Ends with Strategic and Operating Model Clarity! (Part 1)

I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. It creates frustration, confusion, and, for a provider such as an IT organization, it leads to a […]

By |May 13th, 2015|IT Management|0 Comments

The BRM and Shared Services

Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services.  This was always challenging, disruptive, but ultimately fascinating work.  There were always significant benefits to be had (cost savings, service improvements, increased leverage and collaboration) and in some cases, figuring […]

Value-based Business Relationship Management: Part 3

This is the third and final post in series about business value realization and the role of Business Relationship Management.
In the first post I described what it means to realize business value and how business value can be influenced through the Business Relationship Management (BRM) role. In the second post, I classified BRM activities into […]

By |November 11th, 2014|Business Relationship Management, IT Management|2 Comments

How Can Business Relationship Managers Redirect Their Efforts for Increased Business Value?

This post is for those with a substantial Business Relationship Management (BRM) role — i.e., at least 50% of their job is BRM.

I am part way though a research project that is examining where BRMs are spending their time, and where they think they should be spending it. (If you would like to be part […]

By |September 24th, 2014|Business Relationship Management|7 Comments

Does This Mean the End of the Business Relationship Manager?

Today, it seems that the Business Relationship Manager (BRM) role is gaining prominence, recognition and momentum.  I witness this daily through the incredible interest in and membership of Business Relationship Management Institute and through the lens of no less that 4 LinkedIn groups dedicated to the BRM role.  I also see it directly through requests […]

By |September 2nd, 2014|Business Relationship Management, IT Management|1 Comment

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It’s interesting (and amusing!) to look at the many meanings ascribed to the verb, “engage” (from Dictionary.com). Most of these apply quite well to the context of business-IT engagement:

Attract and hold by influence or power
Interlock […]

Announcing the Business Relationship Management Institute!

I’m excited to announce that I’ve joined forces with a couple of colleagues to begin a new venture – The Business Relationship Management Institute (BRMI). BRMI is a not-for-profit association for Business Relationship Management Professionals, providing professional training and certification, and facilitating exchange of knowledge and leading practices. My role as Principal with The Merlyn Group, […]

By |March 15th, 2013|IT Management, Next Generation IT|4 Comments

Why Business Relationship Manager Success Hangs On So Many Variables! (Part 1 of 2)

My regular readers (yes, both of them – my brother and my cat) will have noticed that I’ve been posting more about the Business Relationship Manager role lately.  It seems that there’s a surge (resurgence?) of interest in this crucial and challenging role.  I’ve been wondering why this is, and thinking about the reasons why […]

Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 2 of 2)

In Part 1 of this 2-part series I defined the BRM role – with the caveat that it is by no means standardized.  In fact, as far as IT Service Management standards such as ITIL® and ISO/IEC 20000 are formalizing the existence of the Business Relationship Manager (BRM) role and corresponding process as a new […]

Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 1 of 2)

I’m seeing a surge of interest in the emerging role of the Business Relationship Manager (BRM) as a key position that sits between a shared services organization (most frequently IT) and its business partner.  This is an internal role that should not be confused with the similarly titled externally-facing role common in banks and financial […]

By |February 4th, 2013|IT Management, IT Maturity, Next Generation IT|8 Comments