innovation

Business Innovation: Processes, Techniques and Tools for IT Business Relationship Managers

Shameless Promotion!
Disclaimer: This post is a promotion for my one-day training event in Portland, Oregon on Friday, May 29, 2015, 9:00AM-4:00PM PST. This training session follows BRMConnect, the world’s first and highly anticipated conference for BRMs being held at Cascade Crest Conference Center on May 26-28 in Portland’s picturesque Washington Park on the grounds of […]

Why Will You Be Part of the World's First Business Relationship Management Conference?

I am very proud that Business Relationship Management Institute (BRMI, which I co-founded early in 2013) is holding the highly anticipated, first ever conference for Business Relationship Managers from around the globe.

BRMConnect is being held in Portland, Oregon, starting with a reception on May 26 then continuing through May 27-28.  The event will be preceded […]

By |January 13th, 2015|Business Relationship Management, Performing Arts|3 Comments

Business Relationship Manager as Management Consultant

In the process of 30+ years in management consulting, I’ve learned a great deal from my clients. I learned an important lesson over 20 years ago from a CIO of a major global oil company. He wanted to benchmark Ernst & Young, the management consulting firm with whom I was a Partner at the time.

He […]

IT-Enabled Business Innovation: A Missing Link?

Information technology is enabling business innovation through new types of product and service, transformed business models and improved lives for customers, consumers, shareholders, employees and citizens.

For example, when Sam Walton famously recognized the competitive advantage Walmart could gain by ‘turning inventory to information’ he was experiencing (and then acting upon) an insight that would […]

A World Gone Social, by Ted Coiné and Mark Babbitt: Book Review

I’d selected several books to take with me on a recent family vacation at the Florida Gulf coast. I was frankly skeptical about A World Gone Social, by Ted Coiné and Mark Babbitt, published by Amacom.  The social media domain is vast and I was doubtful that any book could really do justice to the […]

Common Failure Modes in Business Relationship Management – Part 2

This is the second in a series of  posts about common failure modes I come across in the deployment of a Business Relationship Management (BRM) role and/or capability.

In Part 1 in this series I discussed two common failure modes:

Failure Mode #1: Where the BRM is positioned as the “Single Point of Contact” between a provider […]

By |June 3rd, 2014|Business Relationship Management, IT Management|12 Comments

Digital Business and the Fate of the IT Organization

InformationWeek just published an excellent article titled “Goodbye IT, Hello Digital Business.” The article presents a compelling case for “Digital Business” as a lens into what the more information and IT-savvy companies are doing. It presents some good case studies from Digital Business leaders in the retail industry. It also presents some interesting statistics on […]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig’s masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled “Reflections on ‘Zen and the Art of Motorcycle Maintenance’ 38 Years Later “) I discussed the implications for IT professionals of Pirsig’s musings on ‘classic’ versus ‘romantic’ worldviews, […]

Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming

I rarely get so excited about technology that I post about it – that’s not this blog’s raison d’être.  However, between being snowed in (a rare occurrence in Atlanta, GA!), being really delighted with a great product that really solves a familiar and widespread problem, and enjoying a very positive series of customer experiences with […]

By |January 12th, 2011|Customer experience, Useful Tools|0 Comments

You Know You're Process Centric When…

As a management consultant, I’ve come to believe over many years of experience that poor process discipline is at the heart of many performance issues.  More to the point, I find an incredible amount of misunderstanding about the nature of process thinking and process management, and outright denial that process management is in any way […]

By |December 21st, 2010|IT Management|0 Comments