Process is good, but…
To be clear—I’m a big believer in process discipline! The importance of and evidence for strong process discipline is all around us! I was on an airplane this weekend and happened to peek into the cockpit while boarding. The pilot and co-pilot were going through their pre-flight checklist. It was comforting to […]
Process is good, but…
Cloud computing is a reality in most corporate computing environments today and, like it or not, is an increasingly important part of the enterprise computing landscape. There are several important aspects of cloud computing, particularly in its Software as a Service (SaaS) variation. These include:
Little to no capital outlay.
Low barrier to entry for the customer–sign […]
I am thrilled to join my Business Relationship Management Institute co-founders in the announcement of the worldwide availability of the Business Relationship Management Professional (BRMP®) certification exam.
Business Relationship Management Professional (BRMP®) Training and Certification
The BRMP® training and certification is a world-class professional development program designed to provide a solid foundation level of BRM knowledge. The […]
This question surfaced as I was working on the new Business Relationship Management Interactive Body of Knowledge, fondly known as the BRMiBOK (which has to be one of the ugliest acronyms around!)
The BRMiBOK is a wiki-based resource for members of Business Relationship Management Institute (BRMI). It runs on the Symcordia® platform, based on the Confluence […]
What is a Business Relationship Manager?
The BRM is a crucial role that bridges a business partner with an internal provider. The role evolved from both the Customer Relationship Management discipline that focuses on all aspects of an organization’s customer interactions, and the Service Management discipline, designed to optimize complex service-intensive supply chains. The BRM role […]
Since Business Relationship Management Institute membership and webinar enrollment began last week, many of our new Founding Members signed up for our BRM Training Webinar Series of events.
Always eager to learn and improve their Business Relationship Management skills, several BRMI members reached out to us requesting that we expand our once-a-month series of three identical […]
Driving Business-IT Convergence – The Evolving Role of the Business Relationship Manager (Part 2 of 2)
In Part 1 of this 2-part series I defined the BRM role – with the caveat that it is by no means standardized. In fact, as far as IT Service Management standards such as ITIL® and ISO/IEC 20000 are formalizing the existence of the Business Relationship Manager (BRM) role and corresponding process as a new […]