The management of the Information Services Organization – the formal organization charged with managing IT assets and capabilities

Key IT Roles for Driving Business Value

I’ve posted at length about the Business Relationship Manager (BRM) role as being key to driving business value from IT. But what other roles—typically under-served—work with the BRM in the pursuit of business value from IT?
In this post, I am going to introduce three dimensions of value realization than are important to driving business value. […]

Announcing the Inaugural Instructor-Led On-line Business Relationship Management Professional Course

I am very excited to announce that I will be teaching the upcoming inaugural Business Relationship Management Professional™ (BRMP™) training and certification program on 3 days over a 3-week period, starting September 9, 2013 and continuing on September 16 and September 23.

This course is intended for the entry-level to intermediate Business Relationship Manager, with the […]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig’s masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled “Reflections on ‘Zen and the Art of Motorcycle Maintenance’ 38 Years Later “) I discussed the implications for IT professionals of Pirsig’s musings on ‘classic’ versus ‘romantic’ worldviews, […]

Book Review – The CIO Paradox: Battling the Contradictions of IT Leadership

I’m often asked to review new books – I usually decline.  There’s a couple of reasons why I stay away from book reviews:

It’s just not what my blog is about – there are many sites that do a great job reviewing books, and I love the “wisdom of the crowd” effect you get from customer […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

To Whom Should Business Relationship Managers Report?

I recently received this question from a reader:
We are evaluating a strategy to centralize IT and implement Business Relationship Management (BRM) roles as part of the centralization. Where do you typically see the BRM’s reporting into in a centralized IT organization? Should they report directly in to the CIO, or can they be effective a […]

How Good are your IT Capabilities and How Good do they Need to Be?

This will be the first in a series of posts about assessing the “goodness” of IT capabilities, both in terms of your current state (how good your IT capabilities are) and ‘desired’ state (how good they need to be).  We will get into the dimensions of ‘goodness’ as well as assessment methods.

I’ve been designing and […]

Questioning the Role of the Business Relationship Manager

I’ve been deeply into understanding and developing the role of Business Relationship Manager (BRM) since the early 1990’s when, as a Partner at Ernst & Young’s Center for Business Innovation, I began researching what was then an emerging role.  Since then, I’ve continued research into this important role, led many consulting engagements helping companies implement […]

COBIT – Good News… Bad News!

COBIT is described by its creators, ISACA, as a “Framework for IT Governance and Control.”  Celebrating it’s 15-year anniversary, COBIT provides an excellent framework for helping bring IT under control.  In ISACA’s own words:
COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and […]

Leveraging the Cloud to Accelerate IT Renewal – Part 3

This is the third and final part in a three-part post on how Cloud Computing can provide a fast path to “IT Renewal.”
What is IT Renewal?
In the first post in this series, I discussed how information and technology are becoming ever more central to what an organization does and how it does it and how […]