Business-IT Governance

Shadow IT: Friend or Foe?

Every now and again, I see articles, posts and comments about “Shadow IT”, nearly always cast as a negative phenomenon–something to be avoided, challenged, even eliminated. As an example, Information Week recently published an article entitled “Shadow IT: 8 Ways to Cope.” While all the suggested ‘coping mechanisms’ make sense, I’m always concerned that Shadow […]

The Disciplines of Business-IT Engagement

Engagement is a term often used when discussing the relationship between an IT organization and the business units it serves. It’s interesting (and amusing!) to look at the many meanings ascribed to the verb, “engage” (from Dictionary.com). Most of these apply quite well to the context of business-IT engagement:

Attract and hold by influence or power
Interlock […]

Announcing the Inaugural Instructor-Led On-line Business Relationship Management Professional Course

I am very excited to announce that I will be teaching the upcoming inaugural Business Relationship Management Professional™ (BRMP™) training and certification program on 3 days over a 3-week period, starting September 9, 2013 and continuing on September 16 and September 23.

This course is intended for the entry-level to intermediate Business Relationship Manager, with the […]

IT Organization Circa 2017 – 5 Year Countdown (Part 2)

In Part 1 of this post I pointed out why I’d named this blog “IT Organization Circa 2017” and why I’d picked 2017. I then offered some musings about the nature and shape of the IT Organization Circa 2017.

I set this up by examining the major disruptive forces acting on the IT organization today:

Disappointment with […]

Why Business Relationship Manager Success Hangs On So Many Variables! (Part 1 of 2)

My regular readers (yes, both of them – my brother and my cat) will have noticed that I’ve been posting more about the Business Relationship Manager role lately.  It seems that there’s a surge (resurgence?) of interest in this crucial and challenging role.  I’ve been wondering why this is, and thinking about the reasons why […]

The Keys to IT Demand Management

Once again, I’m posting in response to a reader’s emailed question.  The reader wrote:
While trying to understand the difference between Demand management, Portfolio Management and Project management from an IT Infrastructure Service delivery perspective, I stumbled upon your blog and found some interesting reads.  Could you please share your thoughts on how to define Demand […]

Is IT Organizational Confusion Exacerbated by the Role of Business Relationship Manager?

I received a question from a reader about the role of a Business Relationship Manager (BRM).  I decided to bring the question and my response to this blog.

His question, and the context for it was:
When the BRM role was introduced at our organization, the Head of IT did not convey a clear vision or direction […]

Does Cloud+Consumerization Doom the Federated IT Operating Model?

The Federated IT Operating Model is Under Threat!
Today, most organizations employ some sort of Federated IT Operating Model.  Wikipedia defines a federation as:
…characterized by a union of partially self-governing states or regions united by a central (federal) government. In a federation, the self-governing status of the component states, as well as the division of power […]

Projects, Programs and Portfolios – 3 Common Traps

I recently got the following email from a reader of my blog:
I am a student of project management…  Thank you for the article Project vs. Program vs. Portfolio Management.  However, I have a challenge deciphering the relationship between these terms and I think an illustration using an example would help me a lot. I kindly […]

Changing the Culture of an IT Organization – One Wiki Page at a Time!

I’ve been a student of IT organizational culture since I began my management consulting career some 30+ years ago.  It’s wrong, of course, to generalize too broadly, but I’ve worked with literally hundreds of large enterprise IT organizations (i.e., IT organizations of 250+ members) and have seen more commonalities than differences.  Of course, within any […]