Business Relationship Management

Announcing the World’s First CBRM Course!

I am extremely pleased and proud to announce the inaugural Certified Business Relationship Manager® (CBRM®) course! This first-of-its-kind event will be held in Atlanta, Georgia, USA from May 23-26, 2016.

I have been lead developer of the CBRM® training and exams, an effort that will have taken over a year of intense effort by myself […]

By |December 8th, 2015|Business Relationship Management, Business Relationship Management|Comments Off on Announcing the World’s First CBRM Course!

New Leadership Lessons from Rock ‘n’ Roll

I posted a while back about leadership lessons from the performing arts.  Aside from my career in Management Consulting and training, I’ve long had a passion for music—listening, performing, recording, and so on.  About 10 years ago, I came upon and took advantage of Rock ‘n’ Roll Fantasy Camp.  It’s a cliché to say something […]

By |November 17th, 2015|Business Relationship Management, Performing Arts|0 Comments

Online BRM training—Spaces Available

I have seats available in my upcoming online BRMP® course. This will run over 3 consecutive Monday’s, on August 3, 10 and 17, from 9a to 4:30p ET. The course is taught in 90 minute segments with 30 minute breaks. Participants are eligible to take the BRMP certification exam, which can also be taken online, and […]

Why ITIL® Can Be Dangerous to Business Relationship Management Health

While establishing robust Service Management discipline is essential 'table stakes' for an IT organization with low supply maturity (i.e., one that is not good at keeping the proverbial 'lights on and trains running on time') it does not address the most important and powerful capabilities for driving business value realization from information and IT. And while ITIL® can be an effective framework for establishing good Service Management discipline, the ITIL framework describes BRM from a mostly tactical and operational perspective—a woefully restricted flavor of BRM compared to that described by Business Relationship Management Institute (BRMI) and embodied in the APMG-International accredited Business Relationship Management Professional® and Certificate of Business Relationship Management® training and certification. BRMI's Business Relationship Maturity Model defines five levels of relationship maturity. ITIL focuses on reaching Level 3—Service Provider. This is certainly significantly better than an Ad Hoc or Order Taker relationship, but should not be the ultimate relationship ambition, and should not be the primary focus for the BRM.

Shadow IT: Friend or Foe?

Every now and again, I see articles, posts and comments about “Shadow IT”, nearly always cast as a negative phenomenon–something to be avoided, challenged, even eliminated. As an example, Information Week recently published an article entitled “Shadow IT: 8 Ways to Cope.” While all the suggested ‘coping mechanisms’ make sense, I’m always concerned that Shadow […]

Business Innovation: Processes, Techniques and Tools for IT Business Relationship Managers

Shameless Promotion!
Disclaimer: This post is a promotion for my one-day training event in Portland, Oregon on Friday, May 29, 2015, 9:00AM-4:00PM PST. This training session follows BRMConnect, the world’s first and highly anticipated conference for BRMs being held at Cascade Crest Conference Center on May 26-28 in Portland’s picturesque Washington Park on the grounds of […]

Business Relationship Management with Boxing Gloves!

I love teaching the Business Relationship Management Professional® (BRMP®) course! They say that the best way to learn is to teach, and I always learn from my course participants.

I was teaching a course last week and went through my usual routine of asking the participants what metaphors they thought come to mind when they think […]

By |March 3rd, 2015|Business Relationship Management|6 Comments

The BRM and Shared Services

Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services.  This was always challenging, disruptive, but ultimately fascinating work.  There were always significant benefits to be had (cost savings, service improvements, increased leverage and collaboration) and in some cases, figuring […]

Are Consultants Providing Bad Business Relationship Management Advice?

Another post inspired by a question from a BRMI member on our BRMI Online Campus – the wiki-based home of the BRM Interactive Body of Knowledge and the platform for BRMI member networking and collaboration.  Here’s what the member posted (with minor edits to protect the guilty!):
I attended a presentation regarding the evolution of a […]

By |February 17th, 2015|Business Relationship Management, IT Management|4 Comments

Scrum: Twice the Work in Half the Time–Really? Part 2

This is Part 2 of a 2-part post.

In Part 1 I provided some context for my post inspired by the book “Scrum: The Art of Doing Twice the Work in Half the Time” by Jeff Sutherland, including a disclaimer on why you might not like this book. If you are experienced in Scrum methods, please […]