I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. It creates frustration, confusion, and, for a provider such as an IT organization, it leads to a […]
I posted in December last year about the Business Relationship Manager as a Management Consultant, and want to pick up on that theme again with this post, but this time focusing on the implications of internal versus external consulting. As is often the case, the post was inspired by a recent interaction with a client. […]
Every now and again, I see articles, posts and comments about “Shadow IT”, nearly always cast as a negative phenomenon–something to be avoided, challenged, even eliminated. As an example, Information Week recently published an article entitled “Shadow IT: 8 Ways to Cope.” While all the suggested ‘coping mechanisms’ make sense, I’m always concerned that Shadow […]
Disclaimer: This post is a promotion for my one-day training event in Portland, Oregon on Friday, May 29, 2015, 9:00AM-4:00PM PST. This training session follows BRMConnect, the world’s first and highly anticipated conference for BRMs being held at Cascade Crest Conference Center on May 26-28 in Portland’s picturesque Washington Park on the grounds of […]
The more I teach, the more I learn! Last week I wrote about the boxing metaphor for Business Relationship Management–a metaphor that surfaced during a recent onsite Business Relationship Management Professional® (BRMP®) certification course I was teaching. This week, a new and surprising metaphor surfaced in my online version of the course–that of Synchronicity Coach.
I love teaching the Business Relationship Management Professional® (BRMP®) course! They say that the best way to learn is to teach, and I always learn from my course participants.
I was teaching a course last week and went through my usual routine of asking the participants what metaphors they thought come to mind when they think […]
Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services. This was always challenging, disruptive, but ultimately fascinating work. There were always significant benefits to be had (cost savings, service improvements, increased leverage and collaboration) and in some cases, figuring […]
Another post inspired by a question from a BRMI member on our BRMI Online Campus – the wiki-based home of the BRM Interactive Body of Knowledge and the platform for BRMI member networking and collaboration. Here’s what the member posted (with minor edits to protect the guilty!):
I attended a presentation regarding the evolution of a […]
This is Part 2 of a 2-part post.
In Part 1 I provided some context for my post inspired by the book “Scrum: The Art of Doing Twice the Work in Half the Time” by Jeff Sutherland, including a disclaimer on why you might not like this book. If you are experienced in Scrum methods, please […]