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Business Relationship Management with Boxing Gloves!

I love teaching the Business Relationship Management Professional® (BRMP®) course! They say that the best way to learn is to teach, and I always learn from my course participants.

I was teaching a course last week and went through my usual routine of asking the participants what metaphors they thought come to mind when they think […]

By |March 3rd, 2015|Business Relationship Management|6 Comments

The BRM and Shared Services

Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services.  This was always challenging, disruptive, but ultimately fascinating work.  There were always significant benefits to be had (cost savings, service improvements, increased leverage and collaboration) and in some cases, figuring […]

Are Consultants Providing Bad Business Relationship Management Advice?

Another post inspired by a question from a BRMI member on our BRMI Online Campus – the wiki-based home of the BRM Interactive Body of Knowledge and the platform for BRMI member networking and collaboration.  Here’s what the member posted (with minor edits to protect the guilty!):
I attended a presentation regarding the evolution of a […]

By |February 17th, 2015|Business Relationship Management, IT Management|4 Comments

Scrum: Twice the Work in Half the Time–Really? Part 2

This is Part 2 of a 2-part post.

In Part 1 I provided some context for my post inspired by the book “Scrum: The Art of Doing Twice the Work in Half the Time” by Jeff Sutherland, including a disclaimer on why you might not like this book. If you are experienced in Scrum methods, please […]

Scrum: Twice the Work in Half the Time–Really? Part 1

This post was inspired by my recent read of the book, “Scrum: The Art of Doing Twice the Work in Half the […]

A New Way To Learn—In Style!

The Bottom Line in Training?
Companies usually give a great deal of thought to what training they invest in, and who they choose as trainers. But they give far less thought to training location–often picking a nearby hotel for convenience and reasonable rates. This can be very short-sighted, and limit the value of the training! Here’s […]

By |January 27th, 2015|Customer experience, IT Management|3 Comments

Business Relationship Manager Titles–Does Size Matter?

Once again, I received an interesting question from a reader that prompted a post. Here’s the question:
My BRM organization is going through leveling and restructuring. I have several BRM’s reporting to me and am working with very senior business executives with billion dollar business units. My peers in the IT organization have Vice President titles […]

By |January 20th, 2015|Business Relationship Management, IT Management|0 Comments

Why Will You Be Part of the World's First Business Relationship Management Conference?

I am very proud that Business Relationship Management Institute (BRMI, which I co-founded early in 2013) is holding the highly anticipated, first ever conference for Business Relationship Managers from around the globe.

BRMConnect is being held in Portland, Oregon, starting with a reception on May 26 then continuing through May 27-28.  The event will be preceded […]

By |January 13th, 2015|Business Relationship Management, Performing Arts|3 Comments

When ITIL® and Other Frameworks and Methodologies Become Substitutes for Thinking

This post was inspired by a question I received via LinkedIn.  The question was:
I have been working in the IT field for over twenty years and am increasingly frustrated by the blinkered mantra of following ITIL, Prince2 etc. at the expense of Common Sense. I am often confronted by so-called trained experts in Project Management […]

By |January 6th, 2015|Business Relationship Management, IT Management|0 Comments

2014: My Blog In Review

The WordPress.com stats helper monkeys prepared a 2014 annual report for my blog.

Here’s an excerpt:
Madison Square Garden can seat 20,000 people for a concert. This blog was viewed about 61,000 times in 2014. If it were a concert at Madison Square Garden, it would take about 3 sold-out performances for that many people to see […]

By |December 30th, 2014|Next Generation Enterprise|0 Comments