vaughanmerlyn

About Vaughan Merlyn

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So far Vaughan Merlyn has created 352 blog entries.

The Power of Strong Relationship Skills

I’ve posted frequently on the emerging Business Relationship Management role, and how it works as a bridge linking an IT organization with its business customers. I want to use a personal experience to illustrate the nature and power of strong relationship skills. This experience comes out of my role in a condominium association.
The Old Guard
I […]

By |January 29th, 2013|General|0 Comments

New Blog Features – And About Time!

Well, I’ve invested a lot of time and energy into this blog since my first post in September 2007.  And you, dear readers, have handsomely rewarded me by reading my posts and by sometimes commenting.  But regrettably, I’ve woefully neglected the basic features and functions, look and feel.  Shame on me!
An Opportunity to Rate!
So, as […]

By |January 16th, 2013|IT Management|0 Comments

ITIL and the Business Relationship Manager: Avoiding the Performance Trap!

I have good news, and I have bad news!
The Good News…
The IT Infrastructure Library (ITIL) 2011 edition and the ISO/IEC 20000 standard for IT Service Management formalized the existence of the Business Relationship Manager (BRM) role and corresponding Business Relationship Management process as a new best practice and international IT Service Management standard requirement.  This […]

Design Thinking and Emerging IT Roles

This is the third and final part in a multi-part post inspired by Robert Pirsig’s masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled “Reflections on ‘Zen and the Art of Motorcycle Maintenance’ 38 Years Later “) I discussed the implications for IT professionals of Pirsig’s musings on ‘classic’ versus ‘romantic’ worldviews, […]

A Big "Thank You" to my Readers – And my 2012 Blog Stats in Review

This 2012 annual report for my blog was automatically prepared by WordPress.com.

Here’s an excerpt:
19,000 people fit into the new Barclays Center to see Jay-Z perform. This blog was viewed about 70,000 times in 2012. If it were a concert at the Barclays Center, it would take about 4 sold-out performances for that many people to […]

By |December 31st, 2012|General|0 Comments

Tech Essentials

This post is brought to you by My Life Scoop – get tips for a connected lifestyle at MyLifeScoop.com

Today’s Luxury – Tomorrow’s Essential?
Who’d have thought that everyone needs a computer?  Leading thinkers in the 1940’s thought the market for digital computers was a handful of machines worldwide!  Today, many of us have […]

By |December 10th, 2012|General|0 Comments

Zen, Motorcycle Maintenance, Design Thinking and Information Technology

This is the second in a multi-part post inspired by Robert Pirsig’s masterwork, Zen and the Art of Motorcycle Maintenance.  In Part 1 (titled “Reflections on ‘Zen and the Art of Motorcycle Maintenance’ 38 Years Later – Part 1”) I discussed the implications for IT professionals of Pirsig’s musings on ‘classic’ versus ‘romantic’ worldviews, and […]

By |December 4th, 2012|IT Management|0 Comments

Reflections on "Zen and the Art of Motorcycle Maintenance" 38 Years Later – Part 1

(Note: This will be the first in a multi-part post).

I took the 25th Anniversary Edition of Zen and the Art of Motorcycle Maintenance (ZAMM), by Robert M. Pirsig, on a recent vacation – courtesy of my Kindle.  I think this was my 4th or 5th reading over the last 36 years or so!  When it […]

By |November 29th, 2012|IT Management, Reading Suggestions|0 Comments

Resolving the CIO Paradox

Last week I posted a review of the excellent book, “The CIO Paradox: Battling the Contradictions of IT Leadership” by Martha Heller.  Martha examines the CIO role, stakeholders, staff and future, and provides a rich trove of practices shared by leading CIO’s.

Reading the book and writing the review got me thinking about the current state […]

Book Review – The CIO Paradox: Battling the Contradictions of IT Leadership

I’m often asked to review new books – I usually decline.  There’s a couple of reasons why I stay away from book reviews:

It’s just not what my blog is about – there are many sites that do a great job reviewing books, and I love the “wisdom of the crowd” effect you get from customer […]